Kwun Tong event venue FAQs
Venue FAQs
Venue and event types
Where is E11 SPACE in Kwun Tong?
E11 SPACE is on 11/F, Eastcore, 398–402 Kwun Tong Road, Kowloon. Search for Eastcore and the street address on your map, then confirm the event entrance with the team.
How large is the event space?
The event space is approximately 2,800 sq ft. Usable space depends on the layout and event setup. Share your seating, equipment and circulation requirements with the team.
What kinds of events can I hold at E11 SPACE?
You can enquire about workshops, talks, corporate training and brand events. Share your programme, headcount, timing and equipment needs so the team can confirm suitability.
What should I provide when enquiring about a workshop?
Include the number of instructors and participants, group size, worktable needs, demonstration area, materials and power requirements. Allow time for handing out materials, clearing up and packing away.
Can I enquire about talks or corporate training?
Yes. List your speakers, audience size, seating orientation, breakout activities, and any projection, microphone or video-call requirements.
How should I plan a product launch?
Share your run of show and mark registration, displays, speakers, filming and guest access points. Include the dimensions of display units, backdrops and large equipment so placement and load-in can be checked.
Can I enquire about filming, livestreaming or a hybrid event?
Share the intended use, crew size, equipment, power and network requirements. Include audio, upload speed and remote participation needs so the team can confirm the setup.
Capacity, layout and equipment
How many people can the venue accommodate?
Capacity depends on the event type, layout, equipment and circulation. Include guests, staff, speakers and suppliers in your total so the team can confirm the arrangement in writing.
Can I request theatre, classroom or breakout seating?
Share the seating style you need and indicate speaker positions, furniture, aisles and front or back areas. Tell the team about any furniture you plan to bring or any special dimensions.
Are tables, chairs and audiovisual equipment included?
Check the written quote for equipment, quantities and charges. List your requirements for tables, chairs, projection, screens, sound, microphones and cables so the team can respond item by item.
How do I confirm Wi-Fi or power requirements?
Share the number of simultaneous connections, intended use, connection type, equipment wattage and socket positions. For a livestream or other connection-sensitive use, ask about a test before the event.
Can I bring decorations, equipment or external suppliers?
Send supplier details, equipment dimensions, fixing methods, power needs and load-in times for written confirmation before making arrangements. Remove your materials and restore the space as agreed after the event.
Can I arrange catering or bring refreshments?
Share your delivery, serving, food handling and cleanup plans with the team. Ask what is permitted and whether any restrictions or additional charges apply.
Can I install a branded backdrop, signs or wayfinding?
Share the dimensions, installation method and proposed positions, especially for signs near public corridors or entrances. Follow the confirmed venue and building arrangements.
What should I check when viewing the venue?
Bring your programme and equipment list. Check sightlines, entrances, load-in, power, equipment connections and pack-down, then confirm the important details in the written quote.
Pricing, quotes and booking
How much does E11 SPACE event venue hire cost?
The published venue hire rates are HK$800 per hour or HK$6,000 for a full day. The written quote confirms the hours, equipment, setup and pack-down arrangements, and any extra charges.
How many hours does the full-day rate cover?
The full-day rate is HK$6,000. Provide your earliest arrival and latest handback times so the team can confirm the hours covered in writing.
Is there a minimum hire period, half-day option or weekend availability?
Provide your preferred date, hours and event type. Ask the team to confirm the minimum hire period, available options and applicable charges.
How should I allow for setup, the event and pack-down when hiring hourly?
List setup and equipment testing, the event itself and pack-down. Enquire using the full period you need the venue. Check the quote for billable hours and overtime arrangements.
How do I check availability and get a written quote?
Contact the team on WhatsApp with your event date, alternate dates, setup and pack-down times, event type, total headcount, layout and equipment needs.
Can I book instantly at the advertised hourly rate?
Use the published rate to plan your budget. The team checks availability, hours, event type, headcount and charges, then confirms the booking and payment arrangements in writing.
When is payment due for a venue booking?
Under the current booking policy, pay the quoted total within three working days of written confirmation to secure the booking. Follow the payment method, amount and deadline in your written confirmation.
Can I ask about alternative dates?
Send your preferred and alternate dates with the hours you need for each. Check availability, payment deadlines and any hold arrangements with the team before confirming.
How do cancellations and rescheduling work?
Notify the team in writing on WhatsApp as soon as possible. Cancellation refunds depend on the notice period, and rescheduling is subject to notice and availability. Check the booking policy and your written confirmation.
What happens if severe weather affects the event?
The current policy provides for rescheduling if a Signal No. 8 or higher or a Black Rainstorm prevents the venue from opening. Confirm the opening status and the revised arrangements in writing with the team.
Arrival, load-in and event day
How do I get to Eastcore from the MTR?
Use Kwun Tong MTR Station as your starting point and search for Eastcore, 398–402 Kwun Tong Road. Check the walking route from your exit and confirm the building entrance with the team.
Can I arrange a venue viewing?
Ask the team on WhatsApp about a viewing. Include dates that work for you, the event type and headcount so you can discuss the layout during the visit.
What should I check for guests with accessibility needs?
Tell the team in advance about step-free access, lifts, toilets and seating aisles. They can check the route against the building entrance and your event layout.
How do I bring in large equipment, exhibits or catering?
Share vehicle details, item dimensions, delivery times and loading needs. Confirm the entrance, lift and building arrangements before briefing your suppliers.
What should I check if I am arriving by car?
Check drop-off, loading or parking arrangements near the building. Confirm parking availability, fees and restrictions with the relevant operator on the day.
What if the event runs late, and what do I need to do at handback?
Contact the team as soon as you expect to run over to check availability and any charges. At handback, remove your materials, return equipment, clear access routes and restore the space as agreed.
Rental listings and the rental system
How does event hire differ from renting an office?
Workshops, talks and brand events use the event venue enquiry process. For offices, studios or other units, see the rental listings and confirm the permitted use, term and lease conditions separately.
How do I enquire about a rental unit or arrange a viewing?
Browse the rental listings and unit details, then use the viewing link on the page. Have your preferred unit, budget, intended use and availability ready so the team can check the arrangement.
Does a listing mean a unit is confirmed available?
Use the listing as a starting point. Confirm the rent, availability, conditions of use and lease arrangements with the team in writing.
What can I learn on the rental system introduction page?
See what the rental listings, viewing, member and owner services are for before choosing the appropriate entry point. The information and actions available depend on your account and permissions.
Which entry point should members and property owners use?
Use the member or owner entry point listed on the rental system introduction page. Contact the E11 team if you need help identifying the right account or permissions.
